API Performance StatsSelect a month:May 2024April 2024March 2024February 2024January 2024December 2023November 2023October 2023September 2023August 2023July 2023June 2023May 2023April 2023March 2023February 2023January 2023December 2022November 2022October 2022September 2022August 2022July 2022June 2022May 2022Download historical data (last 12 months):Download dataHistoric Data Download- csv (CSV)Historic Data Download (PDF) Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs. Unweighted Weighted Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.Notes on the data: Unweighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs. Unweighted Weighted Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.Notes on the data: Weighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Successful API calls This chart shows the number of successful API calls made by third party providers using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Successful API calls are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Successful Payments This chart shows the number of successful single domestic payment and variable recurring payment initiations made by third party providers using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Successful payment initiations are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Average API call response times This chart shows the average response time for API calls made using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Average API call response times are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data. Open Banking Users All Users AIS users PIS users All Users This chart shows the total and number of new users consuming Open Banking services each month Notes on the data:All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chartSince November 2022 there have been 9 Providers and 20 brands providing data. AIS users This chart shows the total and number of AIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart PIS Users This chart shows the total and number of PIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart May key performance metrics 99.45% Average API availability – unweighted 375ms Average API response time 99.01% Successful API calls (%) 99.54% Average API availability – weighted 1520.9m Successful API calls (actual) 0.99% Failed API calls Unweighted Weighted Average API availability – unweighted Average API availability by brand – unweighted Core hours by brand (06:00 – 0:00) – unweighted Non core hours by brand (00:00 – 6:00) – unweighted AIS availability by brand – unweighted PIS availability by brand – unweighted API availability by category – unweighted May 2024 Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Average API availability 99.45% Core hours (06:00-00:00) 99.57% Non core hours (00:00-06:00) 99.11% Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 Average API availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 Core hours by brand (06:00 – 0:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 Non core hours by brand (00:00 – 6:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 AIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 PIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 API availability by category – unweighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% AIB Group (UK) p.l.c. Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% Bank of Ireland UK Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Bank of Scotland Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.92% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% Barclays Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.98% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Cater Allen Availability by Endpoint Category: May 2024 Account Requests – AIS 99.66% Account Requests – CoF 100.0% Accounts 99.66% Balances 99.66% Beneficiaries 99.66% Direct Debits 99.66% Payments – AIS 99.66% Payments – PIS 99.66% Products 99.66% Standing Orders – AIS 99.66% Standing Orders – PIS 99.66% Statements 99.66% Transactions 99.66% Danske Bank Availability by Endpoint Category: May 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 99.69% Balances 99.69% Beneficiaries 99.71% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.98% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.69% First Direct Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% HSBC Business Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 99.94% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Kinetic Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% MBNA Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 100.0% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 100.0% Statements 97.98% Transactions 97.98% Mettle Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.06% Accounts 100.0% Balances 100.0% Beneficiaries 99.03% Direct Debits 99.83% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 98.99% payments-VRP 99.0% Products 99.04% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 99.99% Transactions 99.02% NWB Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% RBS Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% Santander UK plc Availability by Endpoint Category: May 2024 Account Requests – AIS 99.82% Account Requests – CoF 99.82% Accounts 99.82% Balances 99.82% Beneficiaries 99.82% Direct Debits 99.82% Payments – AIS 99.91% Payments – CoF 99.82% Payments – PIS 99.82% payments-VRP 99.82% Products 99.82% Standing Orders – AIS 99.82% Standing Orders – PIS 99.82% Statements 99.82% Transactions 99.82% UBN Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% Average API availability – weighted Average API availability by brand – weighted Core hours by brand (06:00 – 0:00) – weighted Non core hours by brand (00:00 – 6:00) – weighted AIS availability by brand – weighted PIS availability by brand – weighted API availability by category – weighted May 2024 Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Average weighted API availability 99.54% Core hours (06:00-00:00) 99.62% Non core hours (00:00-06:00) 99.18% May 2024 Average API availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Core hours by brand (06:00 – 0:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Non core hours by brand (00:00 – 6:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 AIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 PIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 API availability by category – weighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% AIB Group (UK) p.l.c. Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% Bank of Ireland UK Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Bank of Scotland Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.99% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 98.92% Statements 97.98% Transactions 97.98% Barclays Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.98% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Cater Allen Availability by Endpoint Category: May 2024 Account Requests – AIS 99.66% Accounts 99.66% Balances 99.66% Beneficiaries 99.66% Direct Debits 99.66% Payments – AIS 99.66% Payments – PIS 99.66% Products 99.66% Standing Orders – AIS 99.66% Standing Orders – PIS 99.66% Statements 99.66% Transactions 99.66% Danske Bank Availability by Endpoint Category: May 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 99.69% Balances 99.69% Beneficiaries 99.71% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.69% First Direct Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% HSBC Business Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 99.94% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Kinetic Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.98% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% MBNA Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 98.13% Direct Debits 97.98% Payments – AIS 97.98% Products 97.98% Standing Orders – AIS 97.98% Statements 97.98% Transactions 97.98% Mettle Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.11% Accounts 100.0% Balances 100.0% Beneficiaries 99.03% Direct Debits 99.83% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.66% payments-VRP 99.39% Products 99.04% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 99.99% Transactions 99.02% NWB Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% RBS Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.82% Statements 100.0% Transactions 100.0% Santander UK plc Availability by Endpoint Category: May 2024 Account Requests – AIS 99.82% Account Requests – CoF 99.82% Accounts 99.82% Balances 99.82% Beneficiaries 99.82% Direct Debits 99.82% Payments – AIS 99.91% Payments – CoF 99.82% Payments – PIS 99.82% payments-VRP 99.82% Products 99.82% Standing Orders – AIS 99.82% Standing Orders – PIS 99.82% Statements 99.82% Transactions 99.82% UBN Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.78% Statements 100.0% Transactions 100.0% Average API response times Average API response times by brand Response times by brand May 2024 Average API response times This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in May. Average API Response Time 375 milliseconds May 2024 Average API response times by brand This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Response times by brand Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Response times (milliseconds): May 2024 Account Requests – AIS 129ms Accounts 84ms Balances 55ms Beneficiaries 249ms Direct Debits 158ms Payments – CoF 95ms Payments – PIS 75ms payments-VRP 188ms Products 92ms Standing Orders – AIS 101ms Standing Orders – PIS 82ms Transactions 64ms AIB Group (UK) p.l.c. Response times (milliseconds): May 2024 Account Requests – AIS 110ms Accounts 65ms Balances 37ms Direct Debits 54ms Payments – CoF 86ms Payments – PIS 66ms Products 62ms Standing Orders – AIS 75ms Standing Orders – PIS 66ms Transactions 47ms Bank of Ireland UK Response times (milliseconds): May 2024 Account Requests – AIS 195ms Account Requests – CoF 683ms Accounts 364ms Balances 378ms Payments – AIS 452ms Payments – CoF 868ms Payments – PIS 850ms payments-VRP 606ms Products 543ms Standing Orders – AIS 6,163ms Standing Orders – PIS 649ms Statements 764ms Transactions 397ms Bank of Scotland Response times (milliseconds): May 2024 Account Requests – AIS 340ms Account Requests – CoF 344ms Accounts 223ms Balances 226ms Beneficiaries 343ms Direct Debits 301ms Payments – AIS 292ms Payments – CoF 316ms Payments – PIS 552ms payments-VRP 515ms Products 475ms Standing Orders – AIS 279ms Standing Orders – PIS 424ms Statements 417ms Transactions 276ms Barclays Response times (milliseconds): May 2024 Account Requests – AIS 131ms Account Requests – CoF 187ms Accounts 427ms Balances 223ms Beneficiaries 519ms Direct Debits 374ms Payments – AIS 405ms Payments – CoF 359ms Payments – PIS 303ms payments-VRP 449ms Products 416ms Standing Orders – AIS 313ms Standing Orders – PIS 231ms Statements 216ms Transactions 284ms Cater Allen Response times (milliseconds): May 2024 Account Requests – AIS 118ms Accounts 82ms Balances 77ms Beneficiaries 83ms Direct Debits 86ms Payments – AIS 82ms Payments – PIS 56ms Products 82ms Standing Orders – AIS 83ms Standing Orders – PIS 29ms Statements 67ms Transactions 66ms Danske Bank Response times (milliseconds): May 2024 Account Requests – AIS 64ms Accounts 443ms Balances 279ms Beneficiaries 244ms Direct Debits 385ms Payments – AIS 377ms Payments – CoF 125ms Payments – PIS 105ms payments-VRP 224ms Products 161ms Standing Orders – AIS 435ms Standing Orders – PIS 163ms Transactions 557ms First Direct Response times (milliseconds): May 2024 Account Requests – AIS 212ms Account Requests – CoF 337ms Accounts 401ms Balances 435ms Beneficiaries 657ms Direct Debits 610ms Payments – AIS 830ms Payments – CoF 593ms Payments – PIS 351ms payments-VRP 408ms Products 897ms Standing Orders – AIS 797ms Standing Orders – PIS 327ms Statements 353ms Transactions 601ms Halifax Response times (milliseconds): May 2024 Account Requests – AIS 343ms Account Requests – CoF 342ms Accounts 223ms Balances 229ms Beneficiaries 331ms Direct Debits 299ms Payments – AIS 289ms Payments – CoF 315ms Payments – PIS 556ms payments-VRP 513ms Products 477ms Standing Orders – AIS 278ms Standing Orders – PIS 473ms Statements 414ms Transactions 286ms HSBC Business Response times (milliseconds): May 2024 Account Requests – AIS 246ms Account Requests – CoF 570ms Accounts 628ms Balances 626ms Beneficiaries 433ms Direct Debits 835ms Payments – AIS 601ms Payments – CoF 865ms Payments – PIS 653ms payments-VRP 523ms Products 1,073ms Standing Orders – AIS 697ms Standing Orders – PIS 366ms Statements 2,909ms Transactions 763ms HSBC Kinetic Response times (milliseconds): May 2024 Account Requests – AIS 206ms Account Requests – CoF 364ms Accounts 608ms Balances 578ms Beneficiaries 501ms Direct Debits 950ms Payments – AIS 667ms Payments – CoF 731ms Payments – PIS 307ms payments-VRP 410ms Products 813ms Standing Orders – AIS 794ms Standing Orders – PIS 241ms Statements 1,147ms Transactions 710ms HSBC Personal Response times (milliseconds): May 2024 Account Requests – AIS 223ms Account Requests – CoF 329ms Accounts 421ms Balances 436ms Beneficiaries 610ms Direct Debits 553ms Payments – AIS 799ms Payments – CoF 514ms Payments – PIS 351ms payments-VRP 391ms Products 833ms Standing Orders – AIS 807ms Standing Orders – PIS 315ms Statements 282ms Transactions 603ms Lloyds Response times (milliseconds): May 2024 Account Requests – AIS 345ms Account Requests – CoF 342ms Accounts 223ms Balances 226ms Beneficiaries 326ms Direct Debits 299ms Payments – AIS 291ms Payments – CoF 314ms Payments – PIS 587ms payments-VRP 512ms Products 476ms Standing Orders – AIS 279ms Standing Orders – PIS 485ms Statements 405ms Transactions 277ms MBNA Response times (milliseconds): May 2024 Account Requests – AIS 349ms Accounts 281ms Balances 315ms Beneficiaries 307ms Direct Debits 235ms Payments – AIS 245ms Products 232ms Standing Orders – AIS 236ms Statements 376ms Transactions 377ms Mettle Response times (milliseconds): May 2024 Account Requests – AIS 62ms Accounts 57ms Balances 52ms Beneficiaries 421ms Direct Debits 243ms Payments – AIS 48ms Payments – PIS 93ms Products 81ms Statements 71ms Transactions 85ms Nationwide Building Society Response times (milliseconds): May 2024 Account Requests – AIS 72ms Account Requests – CoF 198ms Accounts 193ms Balances 177ms Beneficiaries 465ms Direct Debits 612ms Payments – AIS 294ms Payments – CoF 226ms Payments – PIS 304ms payments-VRP 224ms Products 199ms Standing Orders – AIS 214ms Standing Orders – PIS 319ms Statements 860ms Transactions 223ms NWB Response times (milliseconds): May 2024 Account Requests – AIS 148ms Account Requests – CoF 389ms Accounts 374ms Balances 315ms Beneficiaries 541ms Direct Debits 245ms Payments – AIS 160ms Payments – CoF 211ms Payments – PIS 367ms payments-VRP 403ms Products 232ms Standing Orders – AIS 395ms Standing Orders – PIS 311ms Statements 164ms Transactions 442ms RBS Response times (milliseconds): May 2024 Account Requests – AIS 153ms Account Requests – CoF 430ms Accounts 389ms Balances 334ms Beneficiaries 560ms Direct Debits 269ms Payments – AIS 286ms Payments – CoF 227ms Payments – PIS 440ms payments-VRP 492ms Products 235ms Standing Orders – AIS 406ms Standing Orders – PIS 341ms Statements 183ms Transactions 440ms Santander UK plc Response times (milliseconds): May 2024 Account Requests – AIS 487ms Account Requests – CoF 568ms Accounts 593ms Balances 669ms Beneficiaries 846ms Direct Debits 730ms Payments – AIS 348ms Payments – CoF 697ms Payments – PIS 540ms payments-VRP 454ms Products 595ms Standing Orders – AIS 719ms Standing Orders – PIS 561ms Statements 658ms Transactions 836ms UBN Response times (milliseconds): May 2024 Account Requests – AIS 158ms Account Requests – CoF 612ms Accounts 410ms Balances 378ms Beneficiaries 570ms Direct Debits 279ms Payments – AIS 273ms Payments – CoF 248ms Payments – PIS 456ms payments-VRP 638ms Products 232ms Standing Orders – AIS 381ms Standing Orders – PIS 213ms Statements 313ms Transactions 423ms Successful API calls Successful API calls by brand Successful AIS calls by brand Successful PIS calls by brand Successful payment initiation requests by brand May 2024 Successful API calls This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Successful API calls Total calls 1,520,925,954 % of overall total calls 99.01% AIS Total calls 1,264,447,046 % of overall total calls 82.32% PIS Total calls 82,456,927 % of overall total calls 5.37% May 2024 Successful API calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Successful AIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Successful PIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Successful payment initiation requests by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed API calls Failed API calls by brand Failed business calls by brand Failed technical calls by brand May 2024 Failed API calls This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed API Calls Total calls 15,171,536 % of overall total calls 0.99% Business Total calls 5,562,452 % of overall total calls 0.36% Technical Total calls 9,609,084 % of overall total calls 0.63% Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. May 2024 Failed API calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed Technical calls Failed Business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. May 2024 Failed business calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed business calls as % of total calls Volume of failed business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. May 2024 Failed technical calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed technical calls as % of total calls Volume of failed technical calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. Rejected API calls Rejected API calls by brand May 2024 Rejected API calls This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Rejected API Calls Total calls 1,826,366 % of overall total calls 0.119% HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs. May 2024 Rejected API calls by brand This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.
API Performance StatsSelect a month:May 2024April 2024March 2024February 2024January 2024December 2023November 2023October 2023September 2023August 2023July 2023June 2023May 2023April 2023March 2023February 2023January 2023December 2022November 2022October 2022September 2022August 2022July 2022June 2022May 2022Download historical data (last 12 months):Download dataHistoric Data Download- csv (CSV)Historic Data Download (PDF)
Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs. Unweighted Weighted Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.Notes on the data: Unweighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs. Unweighted Weighted Weighted availability is calculated by applying a factor to the availability of each endpoint, each day, based on the proportion of total daily API calls to that endpoint.Notes on the data: Weighted average API availability is based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Successful API calls This chart shows the number of successful API calls made by third party providers using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Successful API calls are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Successful Payments This chart shows the number of successful single domestic payment and variable recurring payment initiations made by third party providers using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Successful payment initiations are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Average API call response times This chart shows the average response time for API calls made using account providers’ (ASPSPs)* Open Banking APIs. Notes on the data: Average API call response times are based on data submitted by account providers (ASPSPs) to Open Banking for the last two years. Since November 2022 there have been 9 Providers and 20 brands providing data.
Open Banking Users All Users AIS users PIS users All Users This chart shows the total and number of new users consuming Open Banking services each month Notes on the data:All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chartSince November 2022 there have been 9 Providers and 20 brands providing data. AIS users This chart shows the total and number of AIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart PIS Users This chart shows the total and number of PIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart
All Users This chart shows the total and number of new users consuming Open Banking services each month Notes on the data:All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chartSince November 2022 there have been 9 Providers and 20 brands providing data.
AIS users This chart shows the total and number of AIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart
PIS Users This chart shows the total and number of PIS users consuming Open Banking services each month Notes on the data: All users have consumed AIS and/or PIS services in the reporting period. Total users as reported includes the volume of new users.Open Banking are unable to identify individuals consuming services through more than one brand. Reporting therefore represents the number of user connections with the brands providing reporting, rather than individual users.New users have consumed AIS and/or PIS services for the first time during the reporting period. Users consuming both services for the first time in different reporting periods, will be reported as a new user in each period in the ‘All Users’ chart
May key performance metrics 99.45% Average API availability – unweighted 375ms Average API response time 99.01% Successful API calls (%) 99.54% Average API availability – weighted 1520.9m Successful API calls (actual) 0.99% Failed API calls Unweighted Weighted Average API availability – unweighted Average API availability by brand – unweighted Core hours by brand (06:00 – 0:00) – unweighted Non core hours by brand (00:00 – 6:00) – unweighted AIS availability by brand – unweighted PIS availability by brand – unweighted API availability by category – unweighted May 2024 Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Average API availability 99.45% Core hours (06:00-00:00) 99.57% Non core hours (00:00-06:00) 99.11% Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 Average API availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 Core hours by brand (06:00 – 0:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 Non core hours by brand (00:00 – 6:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 AIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 PIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 API availability by category – unweighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% AIB Group (UK) p.l.c. Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% Bank of Ireland UK Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Bank of Scotland Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.92% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% Barclays Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.98% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Cater Allen Availability by Endpoint Category: May 2024 Account Requests – AIS 99.66% Account Requests – CoF 100.0% Accounts 99.66% Balances 99.66% Beneficiaries 99.66% Direct Debits 99.66% Payments – AIS 99.66% Payments – PIS 99.66% Products 99.66% Standing Orders – AIS 99.66% Standing Orders – PIS 99.66% Statements 99.66% Transactions 99.66% Danske Bank Availability by Endpoint Category: May 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 99.69% Balances 99.69% Beneficiaries 99.71% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.98% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.69% First Direct Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% HSBC Business Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 99.94% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Kinetic Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% MBNA Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 100.0% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 100.0% Statements 97.98% Transactions 97.98% Mettle Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.06% Accounts 100.0% Balances 100.0% Beneficiaries 99.03% Direct Debits 99.83% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 98.99% payments-VRP 99.0% Products 99.04% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 99.99% Transactions 99.02% NWB Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% RBS Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% Santander UK plc Availability by Endpoint Category: May 2024 Account Requests – AIS 99.82% Account Requests – CoF 99.82% Accounts 99.82% Balances 99.82% Beneficiaries 99.82% Direct Debits 99.82% Payments – AIS 99.91% Payments – CoF 99.82% Payments – PIS 99.82% payments-VRP 99.82% Products 99.82% Standing Orders – AIS 99.82% Standing Orders – PIS 99.82% Statements 99.82% Transactions 99.82% UBN Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% Average API availability – weighted Average API availability by brand – weighted Core hours by brand (06:00 – 0:00) – weighted Non core hours by brand (00:00 – 6:00) – weighted AIS availability by brand – weighted PIS availability by brand – weighted API availability by category – weighted May 2024 Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Average weighted API availability 99.54% Core hours (06:00-00:00) 99.62% Non core hours (00:00-06:00) 99.18% May 2024 Average API availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Core hours by brand (06:00 – 0:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Non core hours by brand (00:00 – 6:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 AIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 PIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 API availability by category – weighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% AIB Group (UK) p.l.c. Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% Bank of Ireland UK Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Bank of Scotland Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.99% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 98.92% Statements 97.98% Transactions 97.98% Barclays Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.98% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Cater Allen Availability by Endpoint Category: May 2024 Account Requests – AIS 99.66% Accounts 99.66% Balances 99.66% Beneficiaries 99.66% Direct Debits 99.66% Payments – AIS 99.66% Payments – PIS 99.66% Products 99.66% Standing Orders – AIS 99.66% Standing Orders – PIS 99.66% Statements 99.66% Transactions 99.66% Danske Bank Availability by Endpoint Category: May 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 99.69% Balances 99.69% Beneficiaries 99.71% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.69% First Direct Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% HSBC Business Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 99.94% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Kinetic Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.98% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% MBNA Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 98.13% Direct Debits 97.98% Payments – AIS 97.98% Products 97.98% Standing Orders – AIS 97.98% Statements 97.98% Transactions 97.98% Mettle Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.11% Accounts 100.0% Balances 100.0% Beneficiaries 99.03% Direct Debits 99.83% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.66% payments-VRP 99.39% Products 99.04% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 99.99% Transactions 99.02% NWB Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% RBS Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.82% Statements 100.0% Transactions 100.0% Santander UK plc Availability by Endpoint Category: May 2024 Account Requests – AIS 99.82% Account Requests – CoF 99.82% Accounts 99.82% Balances 99.82% Beneficiaries 99.82% Direct Debits 99.82% Payments – AIS 99.91% Payments – CoF 99.82% Payments – PIS 99.82% payments-VRP 99.82% Products 99.82% Standing Orders – AIS 99.82% Standing Orders – PIS 99.82% Statements 99.82% Transactions 99.82% UBN Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.78% Statements 100.0% Transactions 100.0% Average API response times Average API response times by brand Response times by brand May 2024 Average API response times This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in May. Average API Response Time 375 milliseconds May 2024 Average API response times by brand This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Response times by brand Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Response times (milliseconds): May 2024 Account Requests – AIS 129ms Accounts 84ms Balances 55ms Beneficiaries 249ms Direct Debits 158ms Payments – CoF 95ms Payments – PIS 75ms payments-VRP 188ms Products 92ms Standing Orders – AIS 101ms Standing Orders – PIS 82ms Transactions 64ms AIB Group (UK) p.l.c. Response times (milliseconds): May 2024 Account Requests – AIS 110ms Accounts 65ms Balances 37ms Direct Debits 54ms Payments – CoF 86ms Payments – PIS 66ms Products 62ms Standing Orders – AIS 75ms Standing Orders – PIS 66ms Transactions 47ms Bank of Ireland UK Response times (milliseconds): May 2024 Account Requests – AIS 195ms Account Requests – CoF 683ms Accounts 364ms Balances 378ms Payments – AIS 452ms Payments – CoF 868ms Payments – PIS 850ms payments-VRP 606ms Products 543ms Standing Orders – AIS 6,163ms Standing Orders – PIS 649ms Statements 764ms Transactions 397ms Bank of Scotland Response times (milliseconds): May 2024 Account Requests – AIS 340ms Account Requests – CoF 344ms Accounts 223ms Balances 226ms Beneficiaries 343ms Direct Debits 301ms Payments – AIS 292ms Payments – CoF 316ms Payments – PIS 552ms payments-VRP 515ms Products 475ms Standing Orders – AIS 279ms Standing Orders – PIS 424ms Statements 417ms Transactions 276ms Barclays Response times (milliseconds): May 2024 Account Requests – AIS 131ms Account Requests – CoF 187ms Accounts 427ms Balances 223ms Beneficiaries 519ms Direct Debits 374ms Payments – AIS 405ms Payments – CoF 359ms Payments – PIS 303ms payments-VRP 449ms Products 416ms Standing Orders – AIS 313ms Standing Orders – PIS 231ms Statements 216ms Transactions 284ms Cater Allen Response times (milliseconds): May 2024 Account Requests – AIS 118ms Accounts 82ms Balances 77ms Beneficiaries 83ms Direct Debits 86ms Payments – AIS 82ms Payments – PIS 56ms Products 82ms Standing Orders – AIS 83ms Standing Orders – PIS 29ms Statements 67ms Transactions 66ms Danske Bank Response times (milliseconds): May 2024 Account Requests – AIS 64ms Accounts 443ms Balances 279ms Beneficiaries 244ms Direct Debits 385ms Payments – AIS 377ms Payments – CoF 125ms Payments – PIS 105ms payments-VRP 224ms Products 161ms Standing Orders – AIS 435ms Standing Orders – PIS 163ms Transactions 557ms First Direct Response times (milliseconds): May 2024 Account Requests – AIS 212ms Account Requests – CoF 337ms Accounts 401ms Balances 435ms Beneficiaries 657ms Direct Debits 610ms Payments – AIS 830ms Payments – CoF 593ms Payments – PIS 351ms payments-VRP 408ms Products 897ms Standing Orders – AIS 797ms Standing Orders – PIS 327ms Statements 353ms Transactions 601ms Halifax Response times (milliseconds): May 2024 Account Requests – AIS 343ms Account Requests – CoF 342ms Accounts 223ms Balances 229ms Beneficiaries 331ms Direct Debits 299ms Payments – AIS 289ms Payments – CoF 315ms Payments – PIS 556ms payments-VRP 513ms Products 477ms Standing Orders – AIS 278ms Standing Orders – PIS 473ms Statements 414ms Transactions 286ms HSBC Business Response times (milliseconds): May 2024 Account Requests – AIS 246ms Account Requests – CoF 570ms Accounts 628ms Balances 626ms Beneficiaries 433ms Direct Debits 835ms Payments – AIS 601ms Payments – CoF 865ms Payments – PIS 653ms payments-VRP 523ms Products 1,073ms Standing Orders – AIS 697ms Standing Orders – PIS 366ms Statements 2,909ms Transactions 763ms HSBC Kinetic Response times (milliseconds): May 2024 Account Requests – AIS 206ms Account Requests – CoF 364ms Accounts 608ms Balances 578ms Beneficiaries 501ms Direct Debits 950ms Payments – AIS 667ms Payments – CoF 731ms Payments – PIS 307ms payments-VRP 410ms Products 813ms Standing Orders – AIS 794ms Standing Orders – PIS 241ms Statements 1,147ms Transactions 710ms HSBC Personal Response times (milliseconds): May 2024 Account Requests – AIS 223ms Account Requests – CoF 329ms Accounts 421ms Balances 436ms Beneficiaries 610ms Direct Debits 553ms Payments – AIS 799ms Payments – CoF 514ms Payments – PIS 351ms payments-VRP 391ms Products 833ms Standing Orders – AIS 807ms Standing Orders – PIS 315ms Statements 282ms Transactions 603ms Lloyds Response times (milliseconds): May 2024 Account Requests – AIS 345ms Account Requests – CoF 342ms Accounts 223ms Balances 226ms Beneficiaries 326ms Direct Debits 299ms Payments – AIS 291ms Payments – CoF 314ms Payments – PIS 587ms payments-VRP 512ms Products 476ms Standing Orders – AIS 279ms Standing Orders – PIS 485ms Statements 405ms Transactions 277ms MBNA Response times (milliseconds): May 2024 Account Requests – AIS 349ms Accounts 281ms Balances 315ms Beneficiaries 307ms Direct Debits 235ms Payments – AIS 245ms Products 232ms Standing Orders – AIS 236ms Statements 376ms Transactions 377ms Mettle Response times (milliseconds): May 2024 Account Requests – AIS 62ms Accounts 57ms Balances 52ms Beneficiaries 421ms Direct Debits 243ms Payments – AIS 48ms Payments – PIS 93ms Products 81ms Statements 71ms Transactions 85ms Nationwide Building Society Response times (milliseconds): May 2024 Account Requests – AIS 72ms Account Requests – CoF 198ms Accounts 193ms Balances 177ms Beneficiaries 465ms Direct Debits 612ms Payments – AIS 294ms Payments – CoF 226ms Payments – PIS 304ms payments-VRP 224ms Products 199ms Standing Orders – AIS 214ms Standing Orders – PIS 319ms Statements 860ms Transactions 223ms NWB Response times (milliseconds): May 2024 Account Requests – AIS 148ms Account Requests – CoF 389ms Accounts 374ms Balances 315ms Beneficiaries 541ms Direct Debits 245ms Payments – AIS 160ms Payments – CoF 211ms Payments – PIS 367ms payments-VRP 403ms Products 232ms Standing Orders – AIS 395ms Standing Orders – PIS 311ms Statements 164ms Transactions 442ms RBS Response times (milliseconds): May 2024 Account Requests – AIS 153ms Account Requests – CoF 430ms Accounts 389ms Balances 334ms Beneficiaries 560ms Direct Debits 269ms Payments – AIS 286ms Payments – CoF 227ms Payments – PIS 440ms payments-VRP 492ms Products 235ms Standing Orders – AIS 406ms Standing Orders – PIS 341ms Statements 183ms Transactions 440ms Santander UK plc Response times (milliseconds): May 2024 Account Requests – AIS 487ms Account Requests – CoF 568ms Accounts 593ms Balances 669ms Beneficiaries 846ms Direct Debits 730ms Payments – AIS 348ms Payments – CoF 697ms Payments – PIS 540ms payments-VRP 454ms Products 595ms Standing Orders – AIS 719ms Standing Orders – PIS 561ms Statements 658ms Transactions 836ms UBN Response times (milliseconds): May 2024 Account Requests – AIS 158ms Account Requests – CoF 612ms Accounts 410ms Balances 378ms Beneficiaries 570ms Direct Debits 279ms Payments – AIS 273ms Payments – CoF 248ms Payments – PIS 456ms payments-VRP 638ms Products 232ms Standing Orders – AIS 381ms Standing Orders – PIS 213ms Statements 313ms Transactions 423ms Successful API calls Successful API calls by brand Successful AIS calls by brand Successful PIS calls by brand Successful payment initiation requests by brand May 2024 Successful API calls This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Successful API calls Total calls 1,520,925,954 % of overall total calls 99.01% AIS Total calls 1,264,447,046 % of overall total calls 82.32% PIS Total calls 82,456,927 % of overall total calls 5.37% May 2024 Successful API calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Successful AIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Successful PIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Successful payment initiation requests by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed API calls Failed API calls by brand Failed business calls by brand Failed technical calls by brand May 2024 Failed API calls This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed API Calls Total calls 15,171,536 % of overall total calls 0.99% Business Total calls 5,562,452 % of overall total calls 0.36% Technical Total calls 9,609,084 % of overall total calls 0.63% Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. May 2024 Failed API calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed Technical calls Failed Business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. May 2024 Failed business calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed business calls as % of total calls Volume of failed business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. May 2024 Failed technical calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed technical calls as % of total calls Volume of failed technical calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. Rejected API calls Rejected API calls by brand May 2024 Rejected API calls This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Rejected API Calls Total calls 1,826,366 % of overall total calls 0.119% HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs. May 2024 Rejected API calls by brand This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.
May key performance metrics 99.45% Average API availability – unweighted 375ms Average API response time 99.01% Successful API calls (%) 99.54% Average API availability – weighted 1520.9m Successful API calls (actual) 0.99% Failed API calls
Average API availability – unweighted Average API availability by brand – unweighted Core hours by brand (06:00 – 0:00) – unweighted Non core hours by brand (00:00 – 6:00) – unweighted AIS availability by brand – unweighted PIS availability by brand – unweighted API availability by category – unweighted May 2024 Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Average API availability 99.45% Core hours (06:00-00:00) 99.57% Non core hours (00:00-06:00) 99.11% Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 Average API availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 Core hours by brand (06:00 – 0:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 Non core hours by brand (00:00 – 6:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 AIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 PIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received. May 2024 API availability by category – unweighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% AIB Group (UK) p.l.c. Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% Bank of Ireland UK Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Bank of Scotland Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.92% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% Barclays Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.98% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Cater Allen Availability by Endpoint Category: May 2024 Account Requests – AIS 99.66% Account Requests – CoF 100.0% Accounts 99.66% Balances 99.66% Beneficiaries 99.66% Direct Debits 99.66% Payments – AIS 99.66% Payments – PIS 99.66% Products 99.66% Standing Orders – AIS 99.66% Standing Orders – PIS 99.66% Statements 99.66% Transactions 99.66% Danske Bank Availability by Endpoint Category: May 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 99.69% Balances 99.69% Beneficiaries 99.71% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.98% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.69% First Direct Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% HSBC Business Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 99.94% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Kinetic Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% MBNA Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 100.0% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 100.0% Statements 97.98% Transactions 97.98% Mettle Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.06% Accounts 100.0% Balances 100.0% Beneficiaries 99.03% Direct Debits 99.83% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 98.99% payments-VRP 99.0% Products 99.04% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 99.99% Transactions 99.02% NWB Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% RBS Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% Santander UK plc Availability by Endpoint Category: May 2024 Account Requests – AIS 99.82% Account Requests – CoF 99.82% Accounts 99.82% Balances 99.82% Beneficiaries 99.82% Direct Debits 99.82% Payments – AIS 99.91% Payments – CoF 99.82% Payments – PIS 99.82% payments-VRP 99.82% Products 99.82% Standing Orders – AIS 99.82% Standing Orders – PIS 99.82% Statements 99.82% Transactions 99.82% UBN Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0%
May 2024 Average API availability – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Average API availability 99.45% Core hours (06:00-00:00) 99.57% Non core hours (00:00-06:00) 99.11% Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
May 2024 Average API availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
May 2024 Core hours by brand (06:00 – 0:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
May 2024 Non core hours by brand (00:00 – 6:00) – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
May 2024 AIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
May 2024 PIS availability by brand – unweighted This chart shows the unweighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Notes on the data: Unweighted API availability is based on data submitted by account providers (ASPSPs) to Open Banking. Core and non-core hours are based on planned and unplanned API downtime reported to / recorded by Open Banking. Unweighted availability is calculated using the endpoint with the highest downtime for each bank, each day, regardless of the number of API calls each endpoint received.
May 2024 API availability by category – unweighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% AIB Group (UK) p.l.c. Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% Bank of Ireland UK Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Bank of Scotland Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.92% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% Barclays Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.98% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Cater Allen Availability by Endpoint Category: May 2024 Account Requests – AIS 99.66% Account Requests – CoF 100.0% Accounts 99.66% Balances 99.66% Beneficiaries 99.66% Direct Debits 99.66% Payments – AIS 99.66% Payments – PIS 99.66% Products 99.66% Standing Orders – AIS 99.66% Standing Orders – PIS 99.66% Statements 99.66% Transactions 99.66% Danske Bank Availability by Endpoint Category: May 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 99.69% Balances 99.69% Beneficiaries 99.71% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.98% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.69% First Direct Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% HSBC Business Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 99.94% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Kinetic Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.97% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% MBNA Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 100.0% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 100.0% Statements 97.98% Transactions 97.98% Mettle Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.06% Accounts 100.0% Balances 100.0% Beneficiaries 99.03% Direct Debits 99.83% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 98.99% payments-VRP 99.0% Products 99.04% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 99.99% Transactions 99.02% NWB Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% RBS Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% Santander UK plc Availability by Endpoint Category: May 2024 Account Requests – AIS 99.82% Account Requests – CoF 99.82% Accounts 99.82% Balances 99.82% Beneficiaries 99.82% Direct Debits 99.82% Payments – AIS 99.91% Payments – CoF 99.82% Payments – PIS 99.82% payments-VRP 99.82% Products 99.82% Standing Orders – AIS 99.82% Standing Orders – PIS 99.82% Statements 99.82% Transactions 99.82% UBN Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0%
Average API availability – weighted Average API availability by brand – weighted Core hours by brand (06:00 – 0:00) – weighted Non core hours by brand (00:00 – 6:00) – weighted AIS availability by brand – weighted PIS availability by brand – weighted API availability by category – weighted May 2024 Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Average weighted API availability 99.54% Core hours (06:00-00:00) 99.62% Non core hours (00:00-06:00) 99.18% May 2024 Average API availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Core hours by brand (06:00 – 0:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Non core hours by brand (00:00 – 6:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 AIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 PIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 API availability by category – weighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% AIB Group (UK) p.l.c. Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% Bank of Ireland UK Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Bank of Scotland Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.99% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 98.92% Statements 97.98% Transactions 97.98% Barclays Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.98% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Cater Allen Availability by Endpoint Category: May 2024 Account Requests – AIS 99.66% Accounts 99.66% Balances 99.66% Beneficiaries 99.66% Direct Debits 99.66% Payments – AIS 99.66% Payments – PIS 99.66% Products 99.66% Standing Orders – AIS 99.66% Standing Orders – PIS 99.66% Statements 99.66% Transactions 99.66% Danske Bank Availability by Endpoint Category: May 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 99.69% Balances 99.69% Beneficiaries 99.71% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.69% First Direct Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% HSBC Business Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 99.94% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Kinetic Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.98% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% MBNA Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 98.13% Direct Debits 97.98% Payments – AIS 97.98% Products 97.98% Standing Orders – AIS 97.98% Statements 97.98% Transactions 97.98% Mettle Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.11% Accounts 100.0% Balances 100.0% Beneficiaries 99.03% Direct Debits 99.83% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.66% payments-VRP 99.39% Products 99.04% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 99.99% Transactions 99.02% NWB Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% RBS Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.82% Statements 100.0% Transactions 100.0% Santander UK plc Availability by Endpoint Category: May 2024 Account Requests – AIS 99.82% Account Requests – CoF 99.82% Accounts 99.82% Balances 99.82% Beneficiaries 99.82% Direct Debits 99.82% Payments – AIS 99.91% Payments – CoF 99.82% Payments – PIS 99.82% payments-VRP 99.82% Products 99.82% Standing Orders – AIS 99.82% Standing Orders – PIS 99.82% Statements 99.82% Transactions 99.82% UBN Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.78% Statements 100.0% Transactions 100.0%
May 2024 Average API availability – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May. Average weighted API availability 99.54% Core hours (06:00-00:00) 99.62% Non core hours (00:00-06:00) 99.18%
May 2024 Average API availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 Core hours by brand (06:00 – 0:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 Non core hours by brand (00:00 – 6:00) – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 AIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 PIS availability by brand – weighted This chart shows the weighted average availability of the account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 API availability by category – weighted Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% AIB Group (UK) p.l.c. Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Direct Debits 100.0% Payments – CoF 100.0% Payments – PIS 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 100.0% Bank of Ireland UK Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Bank of Scotland Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.99% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 98.92% Statements 97.98% Transactions 97.98% Barclays Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.98% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Cater Allen Availability by Endpoint Category: May 2024 Account Requests – AIS 99.66% Accounts 99.66% Balances 99.66% Beneficiaries 99.66% Direct Debits 99.66% Payments – AIS 99.66% Payments – PIS 99.66% Products 99.66% Standing Orders – AIS 99.66% Standing Orders – PIS 99.66% Statements 99.66% Transactions 99.66% Danske Bank Availability by Endpoint Category: May 2024 Account Requests – AIS 99.99% Account Requests – CoF 100.0% Accounts 99.69% Balances 99.69% Beneficiaries 99.71% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Transactions 99.69% First Direct Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Halifax Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.97% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% HSBC Business Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 99.94% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Kinetic Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% HSBC Personal Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 100.0% payments-VRP 100.0% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 100.0% Transactions 100.0% Lloyds Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Account Requests – CoF 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 97.98% Direct Debits 97.98% Payments – AIS 97.98% Payments – CoF 97.98% Payments – PIS 97.98% payments-VRP 97.98% Products 97.98% Standing Orders – AIS 97.98% Standing Orders – PIS 97.98% Statements 97.98% Transactions 97.98% MBNA Availability by Endpoint Category: May 2024 Account Requests – AIS 97.98% Accounts 97.98% Balances 97.98% Beneficiaries 98.13% Direct Debits 97.98% Payments – AIS 97.98% Products 97.98% Standing Orders – AIS 97.98% Statements 97.98% Transactions 97.98% Mettle Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – PIS 100.0% Products 100.0% Statements 100.0% Transactions 100.0% Nationwide Building Society Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 99.11% Accounts 100.0% Balances 100.0% Beneficiaries 99.03% Direct Debits 99.83% Payments – AIS 100.0% Payments – CoF 100.0% Payments – PIS 99.66% payments-VRP 99.39% Products 99.04% Standing Orders – AIS 100.0% Standing Orders – PIS 100.0% Statements 99.99% Transactions 99.02% NWB Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.71% Statements 100.0% Transactions 100.0% RBS Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.82% Statements 100.0% Transactions 100.0% Santander UK plc Availability by Endpoint Category: May 2024 Account Requests – AIS 99.82% Account Requests – CoF 99.82% Accounts 99.82% Balances 99.82% Beneficiaries 99.82% Direct Debits 99.82% Payments – AIS 99.91% Payments – CoF 99.82% Payments – PIS 99.82% payments-VRP 99.82% Products 99.82% Standing Orders – AIS 99.82% Standing Orders – PIS 99.82% Statements 99.82% Transactions 99.82% UBN Availability by Endpoint Category: May 2024 Account Requests – AIS 100.0% Account Requests – CoF 100.0% Accounts 100.0% Balances 100.0% Beneficiaries 100.0% Direct Debits 100.0% Payments – AIS 100.0% Payments – CoF 99.71% Payments – PIS 99.71% payments-VRP 99.71% Products 100.0% Standing Orders – AIS 100.0% Standing Orders – PIS 99.78% Statements 100.0% Transactions 100.0%
Average API response times Average API response times by brand Response times by brand May 2024 Average API response times This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in May. Average API Response Time 375 milliseconds May 2024 Average API response times by brand This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Response times by brand Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Response times (milliseconds): May 2024 Account Requests – AIS 129ms Accounts 84ms Balances 55ms Beneficiaries 249ms Direct Debits 158ms Payments – CoF 95ms Payments – PIS 75ms payments-VRP 188ms Products 92ms Standing Orders – AIS 101ms Standing Orders – PIS 82ms Transactions 64ms AIB Group (UK) p.l.c. Response times (milliseconds): May 2024 Account Requests – AIS 110ms Accounts 65ms Balances 37ms Direct Debits 54ms Payments – CoF 86ms Payments – PIS 66ms Products 62ms Standing Orders – AIS 75ms Standing Orders – PIS 66ms Transactions 47ms Bank of Ireland UK Response times (milliseconds): May 2024 Account Requests – AIS 195ms Account Requests – CoF 683ms Accounts 364ms Balances 378ms Payments – AIS 452ms Payments – CoF 868ms Payments – PIS 850ms payments-VRP 606ms Products 543ms Standing Orders – AIS 6,163ms Standing Orders – PIS 649ms Statements 764ms Transactions 397ms Bank of Scotland Response times (milliseconds): May 2024 Account Requests – AIS 340ms Account Requests – CoF 344ms Accounts 223ms Balances 226ms Beneficiaries 343ms Direct Debits 301ms Payments – AIS 292ms Payments – CoF 316ms Payments – PIS 552ms payments-VRP 515ms Products 475ms Standing Orders – AIS 279ms Standing Orders – PIS 424ms Statements 417ms Transactions 276ms Barclays Response times (milliseconds): May 2024 Account Requests – AIS 131ms Account Requests – CoF 187ms Accounts 427ms Balances 223ms Beneficiaries 519ms Direct Debits 374ms Payments – AIS 405ms Payments – CoF 359ms Payments – PIS 303ms payments-VRP 449ms Products 416ms Standing Orders – AIS 313ms Standing Orders – PIS 231ms Statements 216ms Transactions 284ms Cater Allen Response times (milliseconds): May 2024 Account Requests – AIS 118ms Accounts 82ms Balances 77ms Beneficiaries 83ms Direct Debits 86ms Payments – AIS 82ms Payments – PIS 56ms Products 82ms Standing Orders – AIS 83ms Standing Orders – PIS 29ms Statements 67ms Transactions 66ms Danske Bank Response times (milliseconds): May 2024 Account Requests – AIS 64ms Accounts 443ms Balances 279ms Beneficiaries 244ms Direct Debits 385ms Payments – AIS 377ms Payments – CoF 125ms Payments – PIS 105ms payments-VRP 224ms Products 161ms Standing Orders – AIS 435ms Standing Orders – PIS 163ms Transactions 557ms First Direct Response times (milliseconds): May 2024 Account Requests – AIS 212ms Account Requests – CoF 337ms Accounts 401ms Balances 435ms Beneficiaries 657ms Direct Debits 610ms Payments – AIS 830ms Payments – CoF 593ms Payments – PIS 351ms payments-VRP 408ms Products 897ms Standing Orders – AIS 797ms Standing Orders – PIS 327ms Statements 353ms Transactions 601ms Halifax Response times (milliseconds): May 2024 Account Requests – AIS 343ms Account Requests – CoF 342ms Accounts 223ms Balances 229ms Beneficiaries 331ms Direct Debits 299ms Payments – AIS 289ms Payments – CoF 315ms Payments – PIS 556ms payments-VRP 513ms Products 477ms Standing Orders – AIS 278ms Standing Orders – PIS 473ms Statements 414ms Transactions 286ms HSBC Business Response times (milliseconds): May 2024 Account Requests – AIS 246ms Account Requests – CoF 570ms Accounts 628ms Balances 626ms Beneficiaries 433ms Direct Debits 835ms Payments – AIS 601ms Payments – CoF 865ms Payments – PIS 653ms payments-VRP 523ms Products 1,073ms Standing Orders – AIS 697ms Standing Orders – PIS 366ms Statements 2,909ms Transactions 763ms HSBC Kinetic Response times (milliseconds): May 2024 Account Requests – AIS 206ms Account Requests – CoF 364ms Accounts 608ms Balances 578ms Beneficiaries 501ms Direct Debits 950ms Payments – AIS 667ms Payments – CoF 731ms Payments – PIS 307ms payments-VRP 410ms Products 813ms Standing Orders – AIS 794ms Standing Orders – PIS 241ms Statements 1,147ms Transactions 710ms HSBC Personal Response times (milliseconds): May 2024 Account Requests – AIS 223ms Account Requests – CoF 329ms Accounts 421ms Balances 436ms Beneficiaries 610ms Direct Debits 553ms Payments – AIS 799ms Payments – CoF 514ms Payments – PIS 351ms payments-VRP 391ms Products 833ms Standing Orders – AIS 807ms Standing Orders – PIS 315ms Statements 282ms Transactions 603ms Lloyds Response times (milliseconds): May 2024 Account Requests – AIS 345ms Account Requests – CoF 342ms Accounts 223ms Balances 226ms Beneficiaries 326ms Direct Debits 299ms Payments – AIS 291ms Payments – CoF 314ms Payments – PIS 587ms payments-VRP 512ms Products 476ms Standing Orders – AIS 279ms Standing Orders – PIS 485ms Statements 405ms Transactions 277ms MBNA Response times (milliseconds): May 2024 Account Requests – AIS 349ms Accounts 281ms Balances 315ms Beneficiaries 307ms Direct Debits 235ms Payments – AIS 245ms Products 232ms Standing Orders – AIS 236ms Statements 376ms Transactions 377ms Mettle Response times (milliseconds): May 2024 Account Requests – AIS 62ms Accounts 57ms Balances 52ms Beneficiaries 421ms Direct Debits 243ms Payments – AIS 48ms Payments – PIS 93ms Products 81ms Statements 71ms Transactions 85ms Nationwide Building Society Response times (milliseconds): May 2024 Account Requests – AIS 72ms Account Requests – CoF 198ms Accounts 193ms Balances 177ms Beneficiaries 465ms Direct Debits 612ms Payments – AIS 294ms Payments – CoF 226ms Payments – PIS 304ms payments-VRP 224ms Products 199ms Standing Orders – AIS 214ms Standing Orders – PIS 319ms Statements 860ms Transactions 223ms NWB Response times (milliseconds): May 2024 Account Requests – AIS 148ms Account Requests – CoF 389ms Accounts 374ms Balances 315ms Beneficiaries 541ms Direct Debits 245ms Payments – AIS 160ms Payments – CoF 211ms Payments – PIS 367ms payments-VRP 403ms Products 232ms Standing Orders – AIS 395ms Standing Orders – PIS 311ms Statements 164ms Transactions 442ms RBS Response times (milliseconds): May 2024 Account Requests – AIS 153ms Account Requests – CoF 430ms Accounts 389ms Balances 334ms Beneficiaries 560ms Direct Debits 269ms Payments – AIS 286ms Payments – CoF 227ms Payments – PIS 440ms payments-VRP 492ms Products 235ms Standing Orders – AIS 406ms Standing Orders – PIS 341ms Statements 183ms Transactions 440ms Santander UK plc Response times (milliseconds): May 2024 Account Requests – AIS 487ms Account Requests – CoF 568ms Accounts 593ms Balances 669ms Beneficiaries 846ms Direct Debits 730ms Payments – AIS 348ms Payments – CoF 697ms Payments – PIS 540ms payments-VRP 454ms Products 595ms Standing Orders – AIS 719ms Standing Orders – PIS 561ms Statements 658ms Transactions 836ms UBN Response times (milliseconds): May 2024 Account Requests – AIS 158ms Account Requests – CoF 612ms Accounts 410ms Balances 378ms Beneficiaries 570ms Direct Debits 279ms Payments – AIS 273ms Payments – CoF 248ms Payments – PIS 456ms payments-VRP 638ms Products 232ms Standing Orders – AIS 381ms Standing Orders – PIS 213ms Statements 313ms Transactions 423ms
May 2024 Average API response times This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in May. Average API Response Time 375 milliseconds
May 2024 Average API response times by brand This chart shows the speed of the account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 Response times by brand Select an account provider AIB (NI) AIB Group (UK) p.l.c. Bank of Ireland UK Bank of Scotland Barclays Cater Allen Danske Bank First Direct Halifax HSBC Business HSBC Kinetic HSBC Personal Lloyds MBNA Mettle Nationwide Building Society NWB RBS Santander UK plc UBN AIB (NI) Response times (milliseconds): May 2024 Account Requests – AIS 129ms Accounts 84ms Balances 55ms Beneficiaries 249ms Direct Debits 158ms Payments – CoF 95ms Payments – PIS 75ms payments-VRP 188ms Products 92ms Standing Orders – AIS 101ms Standing Orders – PIS 82ms Transactions 64ms AIB Group (UK) p.l.c. Response times (milliseconds): May 2024 Account Requests – AIS 110ms Accounts 65ms Balances 37ms Direct Debits 54ms Payments – CoF 86ms Payments – PIS 66ms Products 62ms Standing Orders – AIS 75ms Standing Orders – PIS 66ms Transactions 47ms Bank of Ireland UK Response times (milliseconds): May 2024 Account Requests – AIS 195ms Account Requests – CoF 683ms Accounts 364ms Balances 378ms Payments – AIS 452ms Payments – CoF 868ms Payments – PIS 850ms payments-VRP 606ms Products 543ms Standing Orders – AIS 6,163ms Standing Orders – PIS 649ms Statements 764ms Transactions 397ms Bank of Scotland Response times (milliseconds): May 2024 Account Requests – AIS 340ms Account Requests – CoF 344ms Accounts 223ms Balances 226ms Beneficiaries 343ms Direct Debits 301ms Payments – AIS 292ms Payments – CoF 316ms Payments – PIS 552ms payments-VRP 515ms Products 475ms Standing Orders – AIS 279ms Standing Orders – PIS 424ms Statements 417ms Transactions 276ms Barclays Response times (milliseconds): May 2024 Account Requests – AIS 131ms Account Requests – CoF 187ms Accounts 427ms Balances 223ms Beneficiaries 519ms Direct Debits 374ms Payments – AIS 405ms Payments – CoF 359ms Payments – PIS 303ms payments-VRP 449ms Products 416ms Standing Orders – AIS 313ms Standing Orders – PIS 231ms Statements 216ms Transactions 284ms Cater Allen Response times (milliseconds): May 2024 Account Requests – AIS 118ms Accounts 82ms Balances 77ms Beneficiaries 83ms Direct Debits 86ms Payments – AIS 82ms Payments – PIS 56ms Products 82ms Standing Orders – AIS 83ms Standing Orders – PIS 29ms Statements 67ms Transactions 66ms Danske Bank Response times (milliseconds): May 2024 Account Requests – AIS 64ms Accounts 443ms Balances 279ms Beneficiaries 244ms Direct Debits 385ms Payments – AIS 377ms Payments – CoF 125ms Payments – PIS 105ms payments-VRP 224ms Products 161ms Standing Orders – AIS 435ms Standing Orders – PIS 163ms Transactions 557ms First Direct Response times (milliseconds): May 2024 Account Requests – AIS 212ms Account Requests – CoF 337ms Accounts 401ms Balances 435ms Beneficiaries 657ms Direct Debits 610ms Payments – AIS 830ms Payments – CoF 593ms Payments – PIS 351ms payments-VRP 408ms Products 897ms Standing Orders – AIS 797ms Standing Orders – PIS 327ms Statements 353ms Transactions 601ms Halifax Response times (milliseconds): May 2024 Account Requests – AIS 343ms Account Requests – CoF 342ms Accounts 223ms Balances 229ms Beneficiaries 331ms Direct Debits 299ms Payments – AIS 289ms Payments – CoF 315ms Payments – PIS 556ms payments-VRP 513ms Products 477ms Standing Orders – AIS 278ms Standing Orders – PIS 473ms Statements 414ms Transactions 286ms HSBC Business Response times (milliseconds): May 2024 Account Requests – AIS 246ms Account Requests – CoF 570ms Accounts 628ms Balances 626ms Beneficiaries 433ms Direct Debits 835ms Payments – AIS 601ms Payments – CoF 865ms Payments – PIS 653ms payments-VRP 523ms Products 1,073ms Standing Orders – AIS 697ms Standing Orders – PIS 366ms Statements 2,909ms Transactions 763ms HSBC Kinetic Response times (milliseconds): May 2024 Account Requests – AIS 206ms Account Requests – CoF 364ms Accounts 608ms Balances 578ms Beneficiaries 501ms Direct Debits 950ms Payments – AIS 667ms Payments – CoF 731ms Payments – PIS 307ms payments-VRP 410ms Products 813ms Standing Orders – AIS 794ms Standing Orders – PIS 241ms Statements 1,147ms Transactions 710ms HSBC Personal Response times (milliseconds): May 2024 Account Requests – AIS 223ms Account Requests – CoF 329ms Accounts 421ms Balances 436ms Beneficiaries 610ms Direct Debits 553ms Payments – AIS 799ms Payments – CoF 514ms Payments – PIS 351ms payments-VRP 391ms Products 833ms Standing Orders – AIS 807ms Standing Orders – PIS 315ms Statements 282ms Transactions 603ms Lloyds Response times (milliseconds): May 2024 Account Requests – AIS 345ms Account Requests – CoF 342ms Accounts 223ms Balances 226ms Beneficiaries 326ms Direct Debits 299ms Payments – AIS 291ms Payments – CoF 314ms Payments – PIS 587ms payments-VRP 512ms Products 476ms Standing Orders – AIS 279ms Standing Orders – PIS 485ms Statements 405ms Transactions 277ms MBNA Response times (milliseconds): May 2024 Account Requests – AIS 349ms Accounts 281ms Balances 315ms Beneficiaries 307ms Direct Debits 235ms Payments – AIS 245ms Products 232ms Standing Orders – AIS 236ms Statements 376ms Transactions 377ms Mettle Response times (milliseconds): May 2024 Account Requests – AIS 62ms Accounts 57ms Balances 52ms Beneficiaries 421ms Direct Debits 243ms Payments – AIS 48ms Payments – PIS 93ms Products 81ms Statements 71ms Transactions 85ms Nationwide Building Society Response times (milliseconds): May 2024 Account Requests – AIS 72ms Account Requests – CoF 198ms Accounts 193ms Balances 177ms Beneficiaries 465ms Direct Debits 612ms Payments – AIS 294ms Payments – CoF 226ms Payments – PIS 304ms payments-VRP 224ms Products 199ms Standing Orders – AIS 214ms Standing Orders – PIS 319ms Statements 860ms Transactions 223ms NWB Response times (milliseconds): May 2024 Account Requests – AIS 148ms Account Requests – CoF 389ms Accounts 374ms Balances 315ms Beneficiaries 541ms Direct Debits 245ms Payments – AIS 160ms Payments – CoF 211ms Payments – PIS 367ms payments-VRP 403ms Products 232ms Standing Orders – AIS 395ms Standing Orders – PIS 311ms Statements 164ms Transactions 442ms RBS Response times (milliseconds): May 2024 Account Requests – AIS 153ms Account Requests – CoF 430ms Accounts 389ms Balances 334ms Beneficiaries 560ms Direct Debits 269ms Payments – AIS 286ms Payments – CoF 227ms Payments – PIS 440ms payments-VRP 492ms Products 235ms Standing Orders – AIS 406ms Standing Orders – PIS 341ms Statements 183ms Transactions 440ms Santander UK plc Response times (milliseconds): May 2024 Account Requests – AIS 487ms Account Requests – CoF 568ms Accounts 593ms Balances 669ms Beneficiaries 846ms Direct Debits 730ms Payments – AIS 348ms Payments – CoF 697ms Payments – PIS 540ms payments-VRP 454ms Products 595ms Standing Orders – AIS 719ms Standing Orders – PIS 561ms Statements 658ms Transactions 836ms UBN Response times (milliseconds): May 2024 Account Requests – AIS 158ms Account Requests – CoF 612ms Accounts 410ms Balances 378ms Beneficiaries 570ms Direct Debits 279ms Payments – AIS 273ms Payments – CoF 248ms Payments – PIS 456ms payments-VRP 638ms Products 232ms Standing Orders – AIS 381ms Standing Orders – PIS 213ms Statements 313ms Transactions 423ms
Successful API calls Successful API calls by brand Successful AIS calls by brand Successful PIS calls by brand Successful payment initiation requests by brand May 2024 Successful API calls This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Successful API calls Total calls 1,520,925,954 % of overall total calls 99.01% AIS Total calls 1,264,447,046 % of overall total calls 82.32% PIS Total calls 82,456,927 % of overall total calls 5.37% May 2024 Successful API calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Successful AIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Successful PIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. May 2024 Successful payment initiation requests by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 Successful API calls This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Successful API calls Total calls 1,520,925,954 % of overall total calls 99.01% AIS Total calls 1,264,447,046 % of overall total calls 82.32% PIS Total calls 82,456,927 % of overall total calls 5.37%
May 2024 Successful API calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 Successful AIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 Successful PIS calls by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May.
May 2024 Successful payment initiation requests by brand This chart shows the number of successful API calls made to account providers’ (ASPSPs)* Open Banking APIs in May.
Failed API calls Failed API calls by brand Failed business calls by brand Failed technical calls by brand May 2024 Failed API calls This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed API Calls Total calls 15,171,536 % of overall total calls 0.99% Business Total calls 5,562,452 % of overall total calls 0.36% Technical Total calls 9,609,084 % of overall total calls 0.63% Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. May 2024 Failed API calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed Technical calls Failed Business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. May 2024 Failed business calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed business calls as % of total calls Volume of failed business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls. May 2024 Failed technical calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed technical calls as % of total calls Volume of failed technical calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
May 2024 Failed API calls This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed API Calls Total calls 15,171,536 % of overall total calls 0.99% Business Total calls 5,562,452 % of overall total calls 0.36% Technical Total calls 9,609,084 % of overall total calls 0.63% Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
May 2024 Failed API calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed Technical calls Failed Business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
May 2024 Failed business calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed business calls as % of total calls Volume of failed business calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
May 2024 Failed technical calls by brand This chart shows the number of failed API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Failed technical calls as % of total calls Volume of failed technical calls Notes on the data: The data does not include abandoned authorisations. Business failures include 4xx http codes – e.g. if a third-party provider data request is incorrect such as incorrect data, incorrect data format, incorrect sequence of calls.
Rejected API calls Rejected API calls by brand May 2024 Rejected API calls This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Rejected API Calls Total calls 1,826,366 % of overall total calls 0.119% HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs. May 2024 Rejected API calls by brand This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.
May 2024 Rejected API calls This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. Rejected API Calls Total calls 1,826,366 % of overall total calls 0.119% HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.
May 2024 Rejected API calls by brand This chart shows the number of rejected API calls made to account providers’ (ASPSPs)* Open Banking APIs in May. HSBC are currently the only ASPSP including abandoned consent requests in rejected API call reporting and therefore show higher rejected call volumes than other ASPSPs.